Application Managed Services

An Efficient and Cost Effective Solution for Ongoing Support and Continuous Enhancements of IBM Planning Analytics and IBM Cognos Analytics Applications

Thoughtful young programmer coding on computer in the evening at home

Just when you get someone up to speed on your IBM Planning Analytics or Cognos Analytics system, your employee changes roles.  Does this sound familiar?  Companies are constantly faced with the challenges of retraining internal staff due to employee turnover and changing priorities. As with any niche technology, there is typically a limited knowledge base within a company’s IT department for that skill set.  Because of this, there is an inherent challenge with providing consistent high quality system support and enhancement services to the business for these technologies.

ACG’s Managed Support services for IBM Planning Analytics powered by TM1 and Cognos Analytics benefits our clients by reducing costs, mitigating risk, improve quality and fast-tracking problem resolution for these application environments.

Ongoing Support and Application Maintenance Services

ACG’s  Managed Support services allows a client’s TM1 Analytical Servers, databases and the respective applications environment to be monitored and professionally managed from a US based location.  This service ensures the servers, databases and associated applications continue to run properly and efficiently over time.

  • Onsite or remote administrative support
  • Onsite or remote end-user support
  • Periodic database monitoring and health checks
  • Onsite or remote training services
  • Managed hosting services

Continuous System Enhancements

In addition to regular support and maintenance, one needs to periodically update their systems to keep pace with changing business needs and improvements in technology innovation.  In today’s marketplace, both business needs and technology are evolving at the speed of thought.  As a company changes the way that it does business, it will naturally want its systems to evolve along with it.  To keep up with the changes, the company will either need to upgrade, or have enhancements made to their existing systems.

  • Application version upgrades
  • Application customization
  • Complimentary custom modules
  • Application development resources


Without proper documentation, an audit can be a nightmare.  And in the post Sarbanes-Oxley world, the last thing any company needs is to complicate any audits.

Not only does ACG provide strategic business solutions for companies, but we also have experience in accompanying those developments with exhaustive, compliant documentation in a variety of industries. 

Contact us to Discuss Application Managed Services