Application Managed Services

Just when you get someone up to speed on your IBM Planning Analytics or Cognos Analytics system, your employee changes roles.  Sound familiar?

Many organizations face this exact challenge. Employee turnover, shifting priorities, and the niche nature of IBM Planning Analytics (TM1) and Cognos Analytics often mean critical system knowledge lives with only a few individuals in an IT department. This poses an inherent challenge in providing consistent high quality system support and enhancement services to the business.

ACG Managed Support Services

IBM Planning Analytics and Cognos Analytics

ACG’s Managed Support services help organizations reduce costs, mitigate risk, improve quality and accelerate issue resolution across their IBM Planning Analytics and Cognos Analytics environments. 

By partnering with ACG, clients gain access to a dedicated team of specialists who ensure these mission-critical systems remain stable and aligned with evolving business needs.

Ongoing Support and Application Maintenance Services

ACG’s Managed Support services provide proactive monitoring and professional management of TM1 Analytical Servers, databases and the respective applications environment from a US-based location.

This ensures your systems continue to operate properly and efficiently over time.

Our services include: 

• Onsite or remote administrative support

• Onsite or remote end-user support

• Periodic database monitoring and health checks

• Onsite or remote training services

• Managed hosting services

Continuous System Enhancements

In addition to regular support and maintenance, it is essential that an organization periodically updates its systems to keep pace with changing business needs and improvements in technology innovation.

In today’s marketplace, business requirements continue to evolve alongside technology at an unprecedented pace. As a company changes the way that it does business, it will naturally want its systems to evolve along with it. To keep up with the changes, the company must either upgrade, or have enhancements made to their existing systems.

Enhancement services include: 

• Application version upgrades

• Application customization

• Complimentary custom modules

• Application development resources

Documentation

Without proper documentation, an audit can quickly become a nightmare. 

In addition to strategic business solutions, ACG also provides comprehensive, compliant documentation to support audits and governance requirements. Our team has extensive experience producing clear, audit-ready documentation across a wide range of industries, giving clients confidence and peace of mind.